Help

DPS Service Desk

Customer Self-Service DPS Web Help Ticketing System
Phone: (313) 576-0100

DPS Mail Support

Email Announcements
Internet Access
Student Records & Transcripts
Web Site

Email Announcements

I have some information that needs to be sent to all Principals/DPS Employees, how do I send it?
Please have the information approved by the head of your department/school and submit it to The Office of Information Technology, located in New Center One, 4th floor or send it to announcements@detroitk12.org. Please allow 1 - 2 days for processing.

Internet Access

My internet connection doesn't seem to be working properly. Who can I contact for support?
Please submit a ticket using the Customer Self-Service DPS Web Help Ticketing System or call (313) 576-0100.

Student Records & Transcripts

I need to get a copy of my school transcripts. How do I go about doing this?
For graduates of 1974 - present, you can obtain an official copy of your school transcript from the school you graduated from. Please contact them directly.

If you graduated prior to 1974, you can obtain your transcript by calling (313) 873-7120.

Please be prepared to supply your name (at time of graduation), birthdate, school name and year you graduated.

Web Site

My School is interested in having a website developed. How do we do this or who should we call?
Please have your principal contact the DPS Web Development Team at web.help@detroitk12.org.

Our Office has some information we would like to publish on the DPS website. Who do we contact about this?
Please contact the Office of Communications. Content must be approved by the Office of Communications.

The information on our School/Department/Office web site is incorrect. Who do I send changes to?
Please contact the Office of Communications with corrections. Please include as much detail as possible including the URL/address to the web page in question.

The font size on the DPS Website is too small or too large.
The DPS Website has been designed to follow W3C Standards. Visitors can choose their own font size.

Internet Explorer and Firefox: Choose View > Text Size.
Safari: Choose View > Make Text Bigger, or View > Make Text Smaller, or View > Make Text Normal
Opera: Choose View > Zoom