Help
DPS Mail Support
Frequently Asked Questions
Frequently Asked Questions
Email
I am interested in obtaining an email account through the District. How do I obtain one?
All DPS employees have a district email account. If you are unsure of what your login and password are, please contact the Help Desk at (313) 873-0123.
I have some information that needs to be sent to all Principals/DPS Employees, how do I send it?
Please have the information approved by the head of your department/school and submit it to The Office of Information Technology, located in New Center One, 4th floor or send it to announcements@detroitk12.org. Please allow 1 - 2 days for processing.
Internet Access
My internet connection doesn't seem to be working properly. Who can I contact for support?
Please submit a ticket using the DPS Self Service Portal or call (313) 873-0123.
Student Records & Transcripts
I need to get a copy of my school transcripts. How do I go about doing this?
For graduates of 1974 - present, you can obtain an official copy of your school transcript from the school you graduated from. Please contact them directly.
If you graduated prior to 1974, you can obtain your transcript by calling (313) 873-7120.
Please be prepared to supply your name (at time of graduation), birthdate, school name and year you graduated.
Web Site
My School is interested in having a website developed. How do we do this or who should we call?
Please have your principal contact the DPS Web Development Team at webteam@detroitk12.org.
Our Office has some information we would like to publish on the DPS website. Who do we contact about this?
Please contact the DPS Web Team at webteam@detroitk12.org. All content to be posted on the DPS homepage must be approved by the Office of Communications.
The information on our School/Department/Office web site is incorrect. Who do I send changes to?
We understand that information on the web needs to be accurate and up to date. That is why we have made it easy for you to submit change requests. Simply email the DPS Web Development Team at webteam@detroitk12.org with your request. Please include as much detail as possible including the URL address to the web page in question.
The font size on the DPS Website is too small or too large.
The DPS Website has been designed to follow W3C Standards. Visitors can now choose their own font size.
- Internet Explorer and Firefox: Choose View > Text Size.
- Safari: Choose View > Make Text Bigger, or View > Make Text Smaller, or View > Make Text Normal
- Opera: Choose View > Zoom
