DPSCD Service Center

The DPSCD Service Center provides support services consisting of:

  • District call center operations
  • Deployment services
  • Field break/fix operations
  • Telecom services for both mobile and traditional telephone systems

Technology service and installations are planned, managed, and staffed by this group. Also we deliver Project and Vendor Management tasks.

Service Center Areas

Service Desk

DPSCD employs a centralized service ticketing and tracking system to handle all telephone and email requests for service. Service tickets are created, routed, and tracked until completion.

Customer Service Specialists respond to inquiries, questions, troubleshoots software and hardware technical problems, handles complaints, troubleshoot problems, and provides information to internal and external callers.

Interacts in a tactful and professional manner to support all district students, staff, parents, and, community inquiries to deliver a positive customer experience.

Field Services

Department Services provided: All issues with:

  • Printers
  • Desktops
  • Laptops
  • Wireless
  • Fax Machines
  • Air Card Support (software)
  • Apple Laptop Carts
  • Approved software installations
  • Docking stations
  • Flash drives
  • Network cables
  • Netbook Support
  • Pre-existing wiring issues

Telecommunication Services

Department Services provided:

  • All Voice system issues (including adding or removing services)
    • desk phones
    • fax lines
    • district-issued cell phones
    • small issues such as phone doesn’t work or has static
  • MAC Phone
    • Moves
    • Adds
    • Changes to lines, extensions or features/options
  • Phone System Outages
  • Public Address (PA) systems
  • School clocks (bell schedule)

Audio Visual Services

Department Services provided:

  • All request for assistance with meeting setups
  • Audio visual loaner equipment request
  • Audio Visual equipment issues
    Projectors, DVDs, DVRs, VCRs and smart board installations (where applicable)
  • Student Badge equipment issues
    Software, Camera and Printer issues only

Issues with PC should be directed to Field Services.

Deployment Services

How to Submit a Service Desk Ticket

The following three channels are available to submit your Service Request for problems and/or issues:

Service Desk Portal

webservicedesk.detroitk12.org

The Service Portal allows our customers the ability to create their own tickets (accessible via the Internet – from anywhere).

Email

  1. Send an email to service.desk@detroitk12.org using your district Office 365 account (personal accounts cannot be used).
  2. Include the following information in your email message:
    • Subject: A brief description of the issue
      Example: Laptops in Room 201 can't connect to the Internet
    • Email body:
      • Contact Name, Phone Number, and Email Address
      • School Name or Work Location
      • Site Contact Name and Phone Number (if different than above)
      • Room Number/Location (i.e. Entire School, Room 123, Main Office, Auditorium, etc.)
      • Full description of the issue—please be specific

Phone

The DPSCD Service Desk hours of operation are 7AM – 5PM, Monday thru Friday. We can be reached at (313) 576–0100.